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Online Booking Conditions:
RTW Travel Group Limited is the holding company for the following trading names:
Island International Travel, rtw Travel Consultants and RTW Online
RTW Travel Group is fully bonded for your protection with ABTA; Its ABTA numbers are A1199, A8446, K1799, & K1801, with IATA, its accreditation numbers with IATA are 91226800, 91230554, 91275586, & 91275575. The group also holds ATOL licence Number 4720 issued by the Civil Aviation Authority.
RTW Online is a brand name of RTW Travel Group Limited who's registered office is at 65, New Cavendish Street, London, W1G 7LS. When you book any travel services (which includes flights, package holidays, car hire or any other travel services) through this website, RTW Online are only acting as an agent for RTW Travel Group Limited who are fully bonded by the Civil Aviation Authority, are a member of ABTA and IATA.
RTW Online are only acting as booking and ticketing agent for the travel service provider and therefore your contract of sale for the travel service is with the relevant service provider and is subject to such service provider's terms and conditions. All services or products offered on this website ore offered on behalf of a disclosed agent (the travel service provider). If you would like to know any information about the provider of a service with whom you would like to make a booking, please contact us.
In these conditions "we", "us" and "our" shall mean RTW Travel Group Limited and/or RTW Online. Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
These terms and conditions only apply to travel services purchased through this website. This website, and each of its modules, is the copyrighted property of RTW Travel Group Limited and/or its various third party providers and distributors. Much of the content found on this website is owned by third party providers and distributors. None of the content or data found on this website may be reproduced, sold, transferred, or modified without our express written permission and/or our third party providers and distributors.
You may only use this website to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation. You represent that you are over 18 years old and understand that in using this website you may create binding legal obligations.
When you make a flight booking through this website the principal restrictions (such as cancellation and refund rules) applying to the flight will be brought to your attention where they are supplied to us by the carrier.
Please note that purchase of an airline ticket does not guarantee you a seat on a specified aircraft. Airline overbooking policy often results in failure of the carrier to provide a seat on a booked flight for a passenger holding a valid ticket.
If you wish to know any further details of the terms and conditions or overbooking policy of a particular carrier please contact the carrier directly. We will endeavour to give you the contact details for the relevant carrier if you call the ticketing advice line advertised on the footer of the website.
Making a Booking
When you submit a request to book a travel service at a price shown on this website we will send you an email by return confirming that your booking request has been received. This email will set out the details of the travel service you have requested and your credit card payment details.
On confirmation from the relevant service provider of the availability of the requested service your credit card will be debited and we will confirm the booking by email to you when the full price of the service has been received.
Please note that no contract for the supply of any service at the price offered on this website shall come into existence until the full price of the service has been received and you receive confirmation that the service has been booked.
We make every effort to try to ensure the prices shown on this website are accurate. However, as all the services on this website are offered by third parties, some of the prices may not be accurate at the time of booking. Once the full price of the service has been received we shall not alter the price of the service. The suppliers of certain travel services may however, under their terms and conditions be able to alter the price of some services, for example due to increases in flight or airport taxes or fluctuations in currency exchange rates. If the price of the service changes due to any inaccuracy on the website or change in price by the supplier we will notify you of such change before proceeding with your booking, giving you an opportunity to reconsider your booking.
Tickets and any other travel documents will be dispatched to the address of the credit card holder only and to no other address. When you receive any confirmatory e-mails from us and your tickets and/or other documents please check all details in such e-mails, tickets and documents and notify us as soon as is possible if there are any errors.
The carrying of appropriate travel documents, including valid passport and where appropriate the necessary visas, is the responsibility of the traveller. Details of passport and visa requirements are available on this website or can be sent by post when requested in writing from RTW Online. Travel insurance is highly recommended and cover for most journeys and cover for most risks can be obtained through the website.
Our Obligations and Liability
We are responsible to you to ensure that you receive the travel services which you have booked subject to the limitations on our liability which are set out in this section.
We accept responsibility for death or personal injury caused to you or other persons for whom you have purchased tickets or other services through this website as a result of our negligence or that of our employees in the course of their employment.
We shall only be liable to you for direct loss or damage that you suffer and (save in the case of death or personal injury, which is unlimited) and such liability will be limited to twice the value of the travel services which you have purchased from us.
We strive at all times to ensure that the information available on this website is at all times accurate but cannot at all times guarantee that it is error free. We reserve the right to change information on this website at any time and we aim to correct any errors as quickly as is practicable after becoming aware of any errors.
We make no representation and exclude all warranties, express or implied, as to the quality, availability, timeliness, performance or fitness for a particular purpose of any of the travel services offered on this website.
Neither we or our employees, third party providers, agents or distributors will have any liability to you or any person for whom you have bought tickets or other services through this website caused by:
Changes to or Cancellation of Your Booking
If you wish to cancel your fight or other service please tell us as soon as possible by telephoning us. In the case of flight tickets, some carriers may refund some of the price you have paid for the tickets. However, in most cases carriers will not refund any of the price paid by you. Your right to a refund will be set out in the service provider's terms and conditions applicable to the particular service you have booked. If you wish to alter your flight details or any other any other services you have booked through the website in any way then such alteration may be allowed under the service provider's terms and conditions. If alteration is allowed then the service provider may levy a charge for this. Please let us know at your earliest opportunity should you wish to alter any of your bookings. [ In all cases, where changes to your booking are permissible by the relevant service provider, we will charge a £25 fee for administering such changes.]
As a member of RTW Online, you are in complete control of your travel planning needs. This includes controlling the use of information you provide to us . When you reserve or purchase travel services through this website, we provide information about you to the relevant service provider, RTW Travel Group Limited or other involved third party to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to RTW Online. We do not sell, trade or rent individual customer names or other private profile information to third parties. As a member or contest entrant you will occasionally receive updates from us about fare sales in your area, special offers, new RTW Online services and noteworthy news. If at any time you do not wish to receive any further e-mails of such a nature, please reply to the e-mail following the unsubscribe instructions contained in such e-mails. We hope you will find these updates interesting and informative. RTW Online reserves the right to limit membership to those who will accept e-mails. We respect and will continue to respect the privacy of our customers.
This Agreement and its performance shall be governed by the laws of England and Wales or if you are resident in Scotland, Scots law. You consent and submit to the exclusive jurisdiction of the courts of England and Wales or if you are resident in Scotland, the Scottish courts in all questions and controversies arising out of your use of the site and this Agreement. If you are resident in another member state of the European Union then the law of that member state and the jurisdiction of its courts may apply. If you wish to transfer the travel services to another person this may be permitted by the relevant supplier's terms and conditions, please contact us should you need to find out any further information in this respect. In the event that any provision in these terms and conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Flight and Check-in Times
Indicative flight times and check-in times are shown on the website but please note these are subject to change and are for guidance only. Actual flight times will be shown on your flight tickets. We advise that you must check your flight times when you receive your tickets.
Your flight tickets will show your baggage allowance. If you require any further information on baggage allowance please contact the airline.
We will pass on all meal requests which you may make at the time of booking to the relevant airline, however, we offer no guarantee that the airline will meet such requests.
Should you be dissatisfied with any of our service and wish to make a complaint, please e-mail firstname.lastname@example.org We will endeavour to reply to all such e-mails within 3 days of receipt by us.